PROCESSING & SHIPPING INFORMATION
We offer FREE* shipping on orders over ₹1999 and only charge a ₹59 shipping fee for orders under ₹999
Shipping Methods & Information
We ship via DELHIVERY,BLUE DART,DTDC, AMAZON SHIPPING,SHADOWFAX, XPRESSBEES, EKART LOGISTICS, within the india including DELHI and MUMBAI. For the fastest service possible, we ship most products directly from our manufacturing facility located closest to you. If your package is too large to ship by DELHIVERY,BLUE DART,DTDC, AMAZON SHIPPING,SHADOWFAX, XPRESSBEES, EKART LOGISTICS,we will ship it from our facility via freight carrier. International shipping is available. Please scroll to the bottom of the page to learn more.
Freight & Additional Charges
Due to the size of some products, some orders may be shipped via LTL freight carrier. This LTL carrier will vary depending on your location. The oversized shipping fee will range from ₹90 up to ₹280. It is a one-time charge regardless of quantity and will be automatically calculated in your shopping cart. Please know that we do not profit from this fee. These charges are typically much greater than the maximum ₹250 fee but OURUSG covers any additional fees. This charge will automatically calculate during checkout.
We are unable to ship to a PO Box or Military Base. Once you place your order, please provide us with a different physical shipping address.
Order Processing
Because we custom make every product per order, any changes must be requested within 24 hours of placing your order. This includes size, color and shipping address changes. Our goal is to fabricate, package and ship your order as quickly as possible. Therefore, we may still be unable to authorize changes within this 24 hour period..
Products that have an extreme length will be shipped rolled instead of straight. This helps us avoid an LTL oversized package fee that is charged by our carriers and allows us to continue offering our great Free Shipping program on the majority of our products!
The average turnaround from date of order to delivery is 10 business days. All products on ReSlat.com will be fabricated and shipped within 4 to 6 BUSINESS DAYS upon receipt of payment. Please allow an additional 3 to 5 BUSINESS DAYS for your order to deliver to your door within the contiguous 48 United States. Due to the size of our packages, shipping times may drastically vary to Hawaii and Alaska. Shipping times may also vary for products that need to be shipped via freight. Holidays and weekends are excluded from shipping and handling time estimates. If a product material has been back-ordered or has suddenly run out of stock, we will notify the customer immediately and offer a full refund if you are unable to wait until the restocking date.
Inspection of Merchandise
IMPORTANT: Your satisfaction is our number one priority. If your products arrive damaged, produced in a size different from what you had ordered, or are not the products ordered due to our error, notify us within 2 days of delivery. We will replace the item with the correct item as originally ordered at no cost or hassle to the customer. Photo AND VIDEO evidence will be required and return shipping CHARGES will be covered by OURUSG.COM